General terms and conditions

1. General provisions

1.1 The General Terms and Conditions (hereinafter referred to as "GTC") summarise the contractual content based on which SENTIO Limited Liability Company (hereinafter referred to as "the Service Provider") generally concludes accommodation contracts with its Guests.

1.2 Service provider details:

Data of SENTIO Korlátolt Felelősségű Társaság (abbreviated as SENTIO Kft.):

Company registration number: 01-09-183542

Tax number: 24810391-2-43

Statistical number: 24810391 0121 113 01

Main activity: TEAOR 0121 Growing of grapes

Bank account number: 1210001110407484 (GRÁNIT Bank Zrt.)

Registered office: 1095 Budapest Soroksári út 115.

E-mail: info@sentiovillas.com

Website: www.sentiovillas.com

Phone number: +36-30-600-8187

Court of registration: Fővárosi Törvényszék Cégbírósága

1.3 Personnel and scope

The present General Terms and Conditions apply to the services of the accommodation operated by the Service Provider, to any natural or legal person using any of these Services (hereinafter referred to as the "Guest"), to any third party ordering any of the Services for the Guest, in the name and at the expense of the Guest (hereinafter referred to as the "Authorised Party"), and to any natural or legal person ordering any of these Services for the Guest, in the name and at the expense of the Guest (hereinafter referred to as the "Intermediary") (the Guest and the Intermediary hereinafter referred to collectively as the "Customer").

1.4 These GTC are effective from 28 January 2025.

1.5 Individual terms and conditions do not form part of these GTC, but do not exclude the conclusion of special agreements with business customers, tour operators, travel agents.

1.6 Unilateral amendment

The Service Provider is entitled to unilaterally amend these GTC at any time but is also obliged to publish an extract of the changes to the GTC and the consolidated GTC on its Website at least 8 days before the planned entry into force of the amendment.

In addition, the Service Provider or the Hotel shall notify the Customer with an already concluded, valid and pending Individual Contract in writing or by electronic means (e-mail) - directly or through an Authorised Agent - of the change, by sending the amendment to the GTC and the consolidated GTC with the changes or a notice of the possibility to view the amendment on the Hotel's website , at least 8 days before the planned entry into force of the amendment to the GTC. The notice shall also include information on the Customer's right of termination under this clause.

The obligation of the Service Provider or the Accommodation Provider to notify the Service Provider or the Accommodation shall only apply if the provision of services on the basis of an individual contract already concluded, in force and to be performed, takes place - in whole or in part - after the entry into force of the amendment to the GTC.

The Customer shall be entitled to terminate the concluded Individual Contract with immediate effect by a unilateral written statement sent to the Service Provider or the Accommodation within 5 days of the direct notification under this clause, if it affects the Service Provider's obligations and is to the detriment of the Customer.

If the Customer fails to exercise its right of termination with immediate effect under this clause or fails to do so within the time limit, the amended GTC, consolidated with the changes, shall be deemed to have been accepted by the Customer.

1.7 The Service Provider does not subscribe to any code of conduct; the contract is deemed to be in writing and the language of the contract is Hungarian.

2. Contracting parties

2.1 The services provided by the Service Provider are used by the Guest. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, shall become contracting parties (hereinafter referred to as the Parties).

2.2 If the order for the services is placed by a third party (hereinafter referred to as the "Intermediary") on behalf of the Customer, the terms of cooperation shall be governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.

3. How and under what conditions to use the service

3.1 The Service Provider shall make a written or oral offer in response to the Guest's oral or written request. The oral or written offer shall be based on available capacity at the time of the request for an offer. The Service Provider shall confirm the room type still available for reservation upon the written order of the Guest.

If the Service Provider provides a conditional reservation of the oral or written offer and no specific order is received by the specified deadline, the Service Provider's obligation to make an offer shall cease.

3.2 The Contract shall be deemed to have been concluded only upon written confirmation of the Guest's written booking by the Service Provider and shall therefore be deemed to be a written Contract.

3.3. Oral reservations, agreements, modifications or oral confirmation of the same by the Service Provider shall not be deemed to be contractual.

3.4 The Accommodation Service Contract is for a fixed term.

3.5 If the Guest leaves the room or event venue before the end of the specified period, the Service Provider is entitled to the full price of the service stipulated in the Contract and the price of the Services used by the Guest until the time of departure. The Service Provider is entitled to resell the room or event space vacated before the expiry date.

3.6 The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.

3.7 Guests are required to provide proof of identity in accordance with the legal requirements prior to occupying the room to use the accommodation service. No person may stay in the accommodation without prior notification, and the registration form must be completed.

3.8 Any amendment and/or addition to the Contract requires a written request from the Guest and written confirmation from the Service Provider.

4. Start and end of stay /check-in; check-out

4.1 The Guest has the right to occupy the rented premises from 15.00 on the agreed day.

4.2 The Service Provider may withdraw from the contract if the Guest fails to arrive by 20.00 on the agreed day, unless a later arrival time has been agreed.

4.3 If the Guest has paid a deposit, the room(s) will remain reserved until 20.00 on the day of arrival.

4.4 The Guest must vacate the room by 12.00 noon on the day of departure.

4.5. The Service Provider will provide late departure for a fee, depending on the occupancy of the accommodation. If the Guest wishes to use this service, please note that the accommodation will confirm this no earlier than 24 hours before departure.

4.6 The Service Provider will provide early room reservation free of charge, depending on the occupancy of the accommodation. If you wish to make use of this service, please note that you will need to confirm this no earlier than 12 hours prior to arrival.

5. Extension of the stay

5.1 The extension of the stay by the Guest requires the prior consent of the Service Provider.

5.2 If the Guest does not vacate the room by 12.00 noon on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge the room extension surcharge.

5.3 If the Guest does not vacate the room by 12.00 noon on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to vacate the room and at the same time the Service Provider's service obligation shall terminate.

6. Prices

6.1 The current list prices of the accommodation can be found on the website of the property.

6.2 The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The current prices of the Service Provider are available on the website of the accommodation (www.sentiovillas.com).

The Service Provider applies a best price guarantee. To be eligible for this guarantee, you must have a valid confirmed reservation on the Service Provider's official website. The best price is valid under the same booking conditions as confirmed by the accommodation.

These conditions are:

• Valid for the same accommodation
• The arrival and departure dates in the booking are the same
• Same number and age of guests
• Same type and number of rooms
• No difference in the volume and content of other services ordered

The price guarantee does not apply to the following price types:

• For prices available on auction websites

6.3 The accommodation shall have the right to withdraw from the accommodation service contract with immediate effect if the room is booked by the guest at a price less than 30% of the list price published by the accommodation. Such a mispricing is due to incorrect data entry or a calculation error in the reservation system and cannot be considered as an offer by the accommodation. In such cases, the accommodation may withdraw from the accommodation contract by sending an electronic message to the guest within 48 hours of the booking.

List price: 2000 EUR/night

6.4 When communicating the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices shall include VAT and tourist tax as provided by law. The Service Provider shall pass on to the Contracting Party using the service any additional charges resulting from changes to the tax law in force (VAT, IFA), subject to prior notification.

7. Offers, discounts

7.1 Current offers and discounts are published on the hotel's website. Advertised discounts always apply to individual reservations.

7.2 The advertised discounts may not be combined with any other discounts, may not be converted into cash and may be unilaterally extended and withdrawn by the Service Provider.

7.3 In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions set out in an individual contract.

8. Extra bed accommodation

8.1. There is no possibility to add an extra bed.  

9. General cancellation and amendment conditions for groups and individuals

9.1 General rules on cancellation and amendment:

If the Contracting Party using the service has secured the use of the accommodation services by paying an advance and does not arrive on the arrival date (no written cancellation is received), the Service Provider shall claim the full amount of the advance paid at the rate specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party using the service until 20.00 on the day of arrival, after which the Service Provider's obligation to provide the service shall cease.

If the guest does not arrive on the indicated day and no cancellation has been made, the Accommodation shall inform the Customer by 19.00 on the same day and may rent the room for the remaining period of the order, unless the Customer arranges otherwise.

If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantees or other means provided for in the Contract, the Service Provider's obligation to provide the accommodation services shall cease after 18:00 local time on the day of arrival.

If, due to force majeure or any other external cause beyond the Customer's control, the performance of the contract becomes impossible, the Customer shall be entitled to withdraw from the contract without paying a cancellation fee. The Customer shall be required to provide credible evidence of force majeure or other cause when giving notice of withdrawal. The Service Provider will only accept as credible evidence from a public and official source (e.g. official travel restriction issued by the Ministry of Foreign Affairs of the country concerned, airline flight cancellation notices which can be independently verified by the Service Provider (third party), etc.).

9.2. Cancellation conditions and amendments for individuals

You are free to cancel or modify your booking by giving 30 days' written notice before the arrival date, but in any case, you must compensate the Supplier for any damage caused. The Customer shall also be liable to pay the cancellation fee (cancellation penalty) set out in the Specific Contract, linked to the date and extent of cancellation, as set out in this clause

9.3. Cancellation conditions and amendments for groups

The Customer may cancel the service free of charge up to 31 days before arrival.

30-1 days before the scheduled programme, 100 % of the room, half board and meals booked.

In the event of cancellation or no-show on the day of arrival, 100% of the booked room rate, half board, meal price and programme price will be charged as a cancellation fee. Cancellations and amendments will only be accepted in writing!

If the Contracting Party using the service is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/ Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.

Cancellations and amendments will only be accepted in writing. The written cancellation must reach the accommodation by the indicated date.

10. Refusal to perform the contract, termination of the obligation to provide services

10.1 In the following cases, the Service Provider is entitled to terminate the Accommodation Service Agreement in writing with immediate effect, and thus refuse to provide the services, within two working days of becoming aware of the circumstances listed, if:

a.) If the Customer fails to pay the deposit or other security within the time limit set by the Service Provider.

b.) If the Guest uses the room or any of the facilities of the Accommodation in a manner not in accordance with its intended use or intentionally causes damage;

c.) If the Guest intentionally or with gross negligence violates the safety, fire safety and other regulations of the Accommodation, behaves in a reprehensible, rude, threatening, disturbing or immoral manner towards the employees of the Accommodation or other Guests, or displays other unacceptable behaviour, is under the influence of alcohol or drugs, or suffers from a communicable disease;

d.) bankruptcy, liquidation, winding-up, compulsory winding-up or any other proceedings for the winding-up of the Customer have been instituted against the Customer's company or other entity;

e.) an event that the Client wishes to hold on the premises of the Accommodation may endanger the smooth operation, safety or reputation of the Accommodation;

f.) force majeure or other external, unavoidable reasons beyond the control of the Accommodation/Service Provider, make it impossible to perform the contract.

g.) the Guest fails to vacate the room by 12.00 noon on the day indicated at check-in as the day of departure and the Service Provider has not agreed to the extension of the stay in advance;

10.2 If the right of termination with immediate effect is exercised based on clause 12.1 a-g) and within 14 days prior to the use of the Service, the Service Provider shall be entitled to claim a penalty for default against the Customer as follows:

a) 50% of the price of the ordered Service in case of cancellation 10-13 days before the scheduled date of use of the Service;

b) in the event of cancellation 6-9 days before the planned date of use of the Service, 75% of the price of the ordered Service;

c) in the event of termination 1-5 days before the scheduled date of use of the Service, 90% of the price of the ordered Service;

d) in the event of cancellation on the scheduled date of use of the Service, 100% of the price of the ordered Service shall be payable as a cancellation fee.

10.3 If the right of termination with immediate effect is exercised in accordance with clause 10.1. a-e) after the commencement of the use of the Services, but before the expiry of the service period specified in the Single Contract, the Service Provider shall be entitled to the full value of the Services stipulated in the Single Contract and used by the Customer until the time of departure. This shall not preclude the Service Provider's right to resell the room/event space that has been vacated prematurely.

10.4 If the contract between the parties is not fulfilled for reasons of "force majeure", the contract shall be terminated.

11. Method of payment, guarantee

11.1 The price of the ordered services is payable at the time of booking by the online payment method indicated as accepted by the Service Provider.

11.2 In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel's bank account before the date of arrival, in such a way that the amount is credited to the hotel's bank account by the date of arrival or the Guest confirms the transfer with an irrevocable statement issued by the account-keeping financial institution confirming the transfer.

11.3 Individual reservations can be guaranteed by providing credit card details or by paying in advance.

11.4 By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an invoice for the fees payable, and the amount paid by the Guest to the Service Provider for any reason.

When issuing the invoice, the Service Provider will take the data provided by the person making the reservation as a basis for the amounts paid/payable in the case of online reservations and by the person making the reservation in the case of e-mail reservations.

The information you enter here (name, address, tax number if applicable) will be included in the "Buyer" section of the invoice. Within 1 day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification will no longer be possible.

The Service Provider will issue the final invoice based on the information provided at the time of booking.

Although the Guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the currency of payment.

If the Guests wish to have separate invoices issued for two or more guests (or companies), please indicate this before the invoice is issued, as the Service Provider is not able to make any changes after the invoice has been issued.

12. Free and paid services

The services provided by the accommodation are at the Guest's own risk and under the conditions advertised by the accommodation.

The wellness services can be used in compliance with the spa policy of SENTIO Ltd. The policy is posted on the premises.

Advance booking is required for wellness and beauty treatments. The booked services can be cancelled according to the cancellation terms and conditions, after which the Service Provider may charge a cancellation fee.

Our wellness area is available free of charge from 15.00 on the day of arrival, and until 12.00 on the day of departure.

13. Rights of the Guest

13.1 By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to the Guests in accordance with the usual practice and without special conditions, as well as the right to the normal service during the opening hours as stated in the contract.

13.2 The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to deal with any complaints submitted to it (or recorded by it). The Service Provider shall deal with any complaints individually.

14. Obligations of the Guest

14.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation contract.

14.2 The consent of the Service Provider must be obtained before the installation of any electrical appliances brought into the accommodation by the Guests which are not part of the normal travel necessities.

14.3. Parking and safe deposit box

Guests can park their vehicles free of charge in the unguarded car park in front of the property.

The Service Provider shall not be liable for any damage caused to vehicles and objects placed in the car park (including but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena; damage caused by another vehicle using the car park).

You must drive in the car park in accordance with the Highway Code.

The property hereby specifically informs Guests that it is not responsible for valuables left in the rooms and in the room safe. The Guest expressly accepts the general terms and conditions after having been informed of them.

14.5 Garbage must be disposed of in the garbage bins placed on the premises and in the rooms. Furniture may not be removed or moved from the room or the building.

14.6 Guests may use the tools and equipment on the premises of the complex exclusively at their own risk, subject to the binding compliance with the posted instructions for use/operation.

14.7 Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers and Certain Rules for the Consumption and Distribution of Tobacco Products, smoking is prohibited in enclosed areas (including guest rooms) and public areas of the accommodation. The hotel has posted notices of the obligation to comply with the said legislation in the areas required by the legislation. Hotel staff are entitled to warn guests and any other person on the premises of the hotel to comply with the law and to cease any unlawful behaviour. Guests and any other person on the premises of the hotel are obliged to comply with the law and to comply with any such warning.

If the operator of the accommodation is fined by the competent authority on the basis of the legislation referred to in this provision for the infringement of the law by any guest or other person staying on the premises of the accommodation, the operator reserves the right to charge the amount of the fine to the person who committed the infringement or to demand payment of the fine.

If the guest is found to be in breach of the above legal obligations, he/she shall pay the hotel operator the penalty fee established, which the hotel operator is entitled to debit to the guest's room account and which the guest shall pay upon departure.

14.8 In the event of fire, the accommodation (and its contact person) must be notified immediately using one of the contact details provided.

14.9. Guests sharing the use of the rooms and the equipment and furnishings of the Hotel are jointly and severally liable for any damage caused by the improper use of the rooms up to the amount of the damage, but not less than EUR 1,000.

14.10 Fireworks and other licensable activities brought by the guest require the written consent of the accommodation and the obtaining of official permits by the guests.

14.11. The Guest shall ensure that any child under the age of 14 who is under the responsibility of the Guest stays at the Service Provider's accommodation only under the supervision of an adult, and the parent shall be fully liable for any damage caused by the child. The Guest shall be liable for any damage caused by the Service Provider due to the fault of the Guest, the Guest's companion or any other person under the Guest's responsibility.

14.12. The Guest must immediately report any damage suffered by him/her to the accommodation and provide the accommodation with all the necessary information to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.

14.13. The Guest shall comply with the following rules of etiquette:

• The wellness area can only be used in accordance with the outsourced policy.
• Smoking is only allowed in designated areas.
• Please wear appropriate attire in the various areas of our accommodation, depending on the event, and thank you in advance.

14.14. Import of animals

Animals are not allowed on the hotel premises (both indoors and outdoors).

15. Rights of the Service Provider

15.1 If the Guest does not fulfil his/her obligation to pay the fee for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property that he/she has brought with him/her to the accommodation, as security for his/her claims.

16. Obligation of the Service Provider

16.1. to provide accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

16.2. Investigate the Guest's complaint and take the necessary steps to resolve the problem.

17. Illness or death of the Guest

17.1 If the Guest falls ill during the period of using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.

17.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the relatives, heirs or bill payers of the sick/deceased person for any medical and procedural expenses, the value of services used prior to the death and any damage to equipment and furnishings caused by the illness/death.

18. Security of data processing

The Service Provider regulates data transfers in the Data and Cookie Policy.

19. Liability of the Service Provider for damages

19.1 The Service Provider shall not be liable for damages caused by an unavoidable cause beyond the control of the Service Provider's employees and Guests or caused by the Guest himself.

19.2 The Service Provider may designate places in the complex where the Guest may not enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.

19.3 In this clause, the accommodation specifically informs the Guests that the Service Provider is liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping. The Guest expressly accepts the General Terms and Conditions after having been informed of them.

19.4 The Service Provider is also not liable for damages resulting from improper use.

19.5 The Service Provider shall not be liable for damages if the use of the wellness area or sports facilities is restricted or not allowed during the period of maintenance ordered to comply with extraordinary or sanitary regulations.

20. Confidentiality

20.1 In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (hereinafter referred to as the "Freedom of Information Act").

21. Vis maior

21.1 Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) beyond the control of either party (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists.

22. Place of performance and applicable law in the relationship between the parties, competent court

22.1 The place of performance is the place where the accommodation is located.

22.2 In relation to any dispute arising from the accommodation contract, the competent court of competent jurisdiction shall be appointed in relation to the Service Provider.

22.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.

23. Data protection statement

23.1 The Service Provider attaches great importance to the protection of personal data in its activities. The Service Provider shall handle the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organizational measures and establish the procedural rules necessary to comply with the applicable laws.

In the course of the Service Provider's activities, the Service Provider shall collect user data in accordance with the provisions of the Info Act and the GDPR.

24. Use of digital document scanner and VIZA system

Please be informed that, according to the current government decree on the use of digital document scanners, check-in and room reservation are subject to the presentation of photo identification (ID card, address card or passport, address card) of the persons using the accommodation service at the reception upon arrival and its capture by the accommodation using a digital document scanner.

Photo identification and proof of address must be presented on arrival for all guests, including children.

According to the legislation in force, if the guest does not hand over the identification document for scanning, the accommodation provider will refuse to provide the accommodation. The accommodation provider is obliged to transmit data to VIZA from 1 September 2021.

If the accommodation provider refuses the stay due to legal requirements, the hotel reserves the right to claim payment of the penalty, cancellation or amendment amount indicated in the confirmation.

25. Final provisions

25.1 By entering an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. By accepting these GTC, you further declare that the Service Provider has made it possible for you to become acquainted with the contents of the GTC prior to the conclusion of the contract and that you have been specifically informed of any general terms and conditions that differ substantially from the law or from normal contractual practice and that you have expressly accepted them following this specific information. These Terms and Conditions are available on the website of the accommodation in the confirmation of order.

25.2. The provisions of Act V of 2013 on the Civil Code and the Hungarian legislation in force shall prevail with respect to the issues not or not sufficiently regulated in these GTC.

25.3 Contact details of the competent Consumer Protection Authority:

• Veszprém County Government Office, Department of Public Authorities, Consumer Protection Department
• Address: 8200 Veszprém, Megyeház tér 1.
• E-mail: veszprem.fogyasztovedelem@veszprem.gov.hu.
• Address: 8200 Veszprém, Radnóti tér 1.
• Phone (88) 814-121; (88) 814-111.

25.4. Contact details of the competent Conciliation Body:

• Fejér County Conciliation Board
• Headquarters:House of Economy, 8000 Székesfehérvár, Hosszúsétatér 4-6.

Budapest, 28 January 2025.